FAQ

Here are some frequently asked questions.

Jada Mattress

What is a natural latex mattress?

Latex mattresses are made from a special foam created with the sap of rubber trees. Natural latex collection is a sustainable process that poses no harm to the rubber tree from which it is collected. The latex foam in Jada products is all natural and botanical in nature, as we pride ourselves in using the utmost quality materials.

What are the health benefits of Jada Mattresses?

Our latex foam mattresses are more responsive than spring or memory foam, allowing you relief from pressure points and alleviated pain. Latex foam is a resilient material that perfectly contours your body and provides full support for proper alignment.

How does the Jada Mattress perform in motion isolation?

Latex foam mattresses are top performers in absorbing motion. If you share your mattress with a tosser-and-turner, our mattresses work to absorb shock to help you sleep soundly.

Is the Jada Mattress green and eco-friendly?

Our all-natural latex mattresses are made from sustainably sourced latex and bamboo. Since our products are made from plant derivatives, they are biodegradable and recyclable. Additionally, latex is a highly durable material. Latex mattresses can last anywhere up to 20 years, saving the environment from excess waste and your wallet from excess expenses.

What is the typical lifetime of the Jada Mattress?

Unlike spring mattresses, which last about 6 years, and memory foam mattresses, which last about 9 years, natural latex foam mattresses can last up to 20 years without losing the firm support they are so famous for. This means you can get a lot more value from your mattress investment if you choose natural latex.

Is the Jada Mattress made from sustainable materials?

The natural latex in our mattresses are collected from the sap of rubber trees which are not harmed in the process. Also, the bamboo we use in our covers and sheets is a fast growing and easily replenishable crop.

How is the natural latex foam in the Jada Mattress different from memory foams?

Latex foam is constructed to encourage air flow towards and away from the skin, keeping you cooler at night. Meanwhile, memory foam shapes itself to your body through heat, and holds on to that heat. In general, latex foam is much more responsive and buoyant than the sinking feeling you get with memory foams.

Is the Jada Mattress difficult to clean?

The natural latex in our mattresses is naturally hypoallergenic and antimicrobial, meaning the Jada Mattress doesn’t need to be cleaned as frequently as other types of mattresses. When you do need to clean you Jada Mattress, the cover can be removed and machine washed, and the latex foam spot cleaned and air dried.

What does it mean that the Jada Mattress is reversible?

One side of the Jada Mattress is more firm while the other side is more soft. You can sleep on whichever side you find more comfortable. We infuse sections of latex foam with black bamboo to naturally create a firmer foam.

Can I customize the dimensions or firmness of the Jada mattress?

We do not currently offer customized dimensions, only the standard sizes of Crib, Twin, Full, Queen, King, and California King. All of our mattresses are reversible with one side softer and the other firmer to better accommodate your sleep preferences

The Jada Pillow

Do I need to fluff the Jada Pillow?

No! The Jada Pillow doesn’t need to be fluffed because it continuously returns to its original shape.

How do I clean the Jada Pillow?

The natural latex in the Jada Pillow is hypoallergenic and antibacterial, guarding against bacteria, dust mites, and mold. To clean, remove the cover and machine wash on a gentle cycle and tumble dry on low heat. To clean the latex foam, spot clean with mild detergent and press out water with a cloth. Let your pillow air dry away from direct sunlight or heat.

Why did we choose latex foam for the Jada Pillow?

Latex is a very durable material. It is excellent at resisting body impressions over time, always springing back to its original state. Latex is a resilient material that provides the necessary support to keep your head, neck, and shoulders in proper alignment.

Does the Jada Pillow sleep warm?

No! No need to flip the Jada Pillow to find a cooler side. Latex doesn’t easily change its temperature meaning our pillows don’t sleep hot.

Is the Jada Pillow green and eco-friendly?

The materials we use to make our pillows are natural and biodegradable, minimizing your environmental footprint and giving you peace of mind.

The Jada Sheets

Why are your sheets more expensive than other sheets?

Bamboo sheets can be blended with many different fibers like cotton, but we pride ourselves on selling 100% bamboo rayon sheets. They are arguably the most comfortable sheets on the market, feeling silky to the touch.

Do the Jada Sheets sleep warmer or colder?

Our bamboo sheets are thermo-regulating, meaning that they are perfect for year round comfort, keeping you cool in the summer and warm in the winter.

How do you clean the Jada Sheets?

Bamboo has natural hypoallergenic, antibacterial, and antimicrobial properties, making our sheets a naturally clean option. The sheets are best machine washed in cold water and tumble dried on low heat. For stain removal, use a chlorine free, non-bleach stain remover.

Do the Jada Sheets only fit on the Jada Mattress?

All of our sheets are designed to fit on standard bed sizes and should be compatible with any other mattress (with the exception of those that require “deep pocket sheets”.

For Kids Products

Why does a baby need a pillow?

The Jada Baby Pillow is a very thin support designed to prevent flat head in infants who spend time regularly laying on their back.

Do you need a pillowcase for the Jada Baby Pillow?

We recommend using the Jada Baby Pillow without a pillowcase to reduce added bulk. The cover on the Jada Pillow is made from natural bamboo cloth and is soft to the touch. Bamboo has natural hypoallergenic, antibacterial, and antimicrobial properties, creating a naturally clean sleeping environment. The cover can be removed and machine washed.

What is the difference between the Jada Toddler Pillow and a standard pillow?

The Jada Toddler Pillow is much flatter than a standard pillow, specifically designed for the neck curvature of young children. The Jada Toddler Pillow won’t engulf your little one and will prevent any neck strain.

Do you need a pillowcase for the Jada Toddler Pillow?

The Jada Toddler Pillow can be used with or without a pillowcase. The cover on the Jada Pillow is made from natural bamboo cloth and is soft to the touch. Bamboo has natural hypoallergenic, antibacterial, and antimicrobial properties, creating a naturally clean sleeping environment. The cover can be removed and machine washed.

Tell me more about the Jada Mattress For Kids?

We use the same technology and materials for our Jada Kids products as we do with the rest of our Jada products to create a naturally safe and clean sleeping environment for all ages. Visit our FAQ for the Jada Mattress to learn more about our product.

Tell me more about the Jada Sheets For Kids?

We use the same technology and materials for our Jada Kids products as we do with the rest of our Jada products to create a naturally safe and clean sleeping environment for all ages. Visit our FAQ for the Jada Sheets to learn more about our product.

For Pet Products

Is the Jada Pet Bed waterproof?

The natural latex foam in the pet bed is encased in a protective seal that can be wiped down and cleaned. The cover is thick and durable, and can easily be removed and machine washed.

Purchasing, Shipping & 101 Night Trial

How does the 101 night trial work?

We love our products and are confident that you will too. That is why we give you 101 nights to test your new Jada mattress and fall in love with it. If you find that something isn’t the perfect fit, then we will arrange for someone to come pick the mattress up, donate it, and give you a full refund. You don’t pay any fees. We do ask that you sleep on the mattress for at least 30 nights, as your body may need some time to adjust to the feel and support of a new mattress.

Is shipping free?

Yes! All of our products are available with a free standard shipping option.

Do I need to be at home for the UPS delivery?

Yes, if you marked that option in your signature requirement. In order to successfully deliver your Jada products, UPS will require a signature upon one of their attempts. Due to liability issues, UPS does not allow us to remove the signature requirement once the box is in transit. Should delivery fail for any reason, UPS will always make three attempts to get you your Jada package.

Are there custom fees on Jada Products?

No! We ship Jada Products to Canada and all of the United States at no additional charge. All duties, taxes, custom fees and shipping costs are paid by Jada!

Are Jada products available in any stores where I can try them?

Currently, Jada products are only sold online and are not available in stores, but we do offer a 101-night trial on our mattresses. So if you purchase a Jada Mattress and it’s not a perfect fit, you can get a 100% refund.

Do Jada products come with warranties?

All Jada products come with limited warranties.

view details

How long can I keep the Jada mattress in its box?

You should not keep the Jada mattress compressed in the box any longer than 1 month after it is delivered.

Set-Up & Care

How do I set up the Jada Mattress

We recommend setting up the Jada Mattress with two people.

1. Take your Jada package to the room where you wish to setup your mattress.

2. Tip the box to slide out the rolled up compressed mattress and remove the plastic sleeve.

3. Carefully cut away the second layer of plastic, and watch your mattress expand in a minute!

How do I clean the Jada Mattress?

Remove the cover to machine wash on a gentle cycle and tumble dry on low heat. To clean the latex foam, spot clean with mild detergent and press out water with a cloth. Let your mattress air dry away from direct sunlight or heat.

Do I need to flip the Jada Mattress?

Latex mattresses do not need to be rotated to preserve the structural integrity of the foam. The only reason you would need to flip your Jada Mattress is if you want to try out the softer or the firmer side.

Do I need to let the Jada Mattress settle after opening?

No! The Jada Mattress is ready to sleep on within minutes of opening.

Can I remove the Jada Mattress cover?

The cover can be removed for cleaning purposes, but we highly recommend keeping the cover on the mattress for day-to-day use to protect and keep clean the latex foam.

What surface should I set up the Jada Mattress on?

The Jada Mattress is intended for use without a box spring and can be set up on any hard and flat surface like slatted bed bases, platform beds, or even on the floor.

Returns

Do I need to keep the original boxes for returns?

For mattresses and pet beds, no need to keep the box! We use large industrial machines to compress and pack our mattresses, so they won’t fit back into their original package.

How do I prepare my Jada mattress for a return?

Don’t even try to squish it back into the box — you don’t need to do much to get your bed ready for a return. The day of your pickup, take any linens and pillows off the mattress or set aside the foundation. Our local contacts will remove the requested Jada item from your home and donate it to a local charity or recycle it.

Does it cost me anything to return the Jada Mattress?

No! There are no fees with Jada Mattress returns within the 101-night trial period. It is completely on us!

What happens with Jada products once they are returned?

Whenever possible, gently used returns are donated to local charitable organizations.

Safety & Certifications

What is the knitted sleeve on the Jada mattress?

If you remove the cover on your Jada mattress, you will notice there is a knitted sleeve around the latex foam. This sleeve is an inherently flame retardant material, following burn test requirements in North America.